- ISG-news - lists.phys.ethz.ch

[ISG News] Printing - again / still / whatever
by Christian Herzog 08 Apr '11

08 Apr '11

ISG News has posted a new item, 'Printing - again / still / whatever' The new print server solved many of the problems that were troubling you (and us) in the past. Unfortunately, it seems it also introduced a couple of new ones. In order for us to be able to address them, it is very important that we know about them in the first place. We hadn't seen those issues in our months-long tests, otherwise we wouldn't have deployed the new server. So, pretty please with sugar on top, call us immediately if your print job does not come out as expected. A problem description like "it hasn't been working for weeks" does not help anyone. Please call us, we're working hard to find and eliminate those issues. Thank you. You may view the latest post at https://nic.phys.ethz.ch/news/2011/04/08/printing-again-still-whatever/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] DHCP Server Upgrade on Wednesday 5pm
by Axel Beckert 05 Apr '11

05 Apr '11

ISG News has posted a new item, 'DHCP Server Upgrade on Wednesday 5pm' On Wednesday, the 6th of April 2011, starting around 5pm we will upgrade the operating system on the two D-PHYS DHCP servers. This should not cause any interruptions for computers which are already online, but computers which connect to our network between 5pm and 6pm may not get an IP address assigned immediately. As these computers mostly will be mobile devices, we suggest to switch to the wireless network instead for that evening. You may view the latest post at https://nic.phys.ethz.ch/news/2011/04/05/dhcp-server-upgrade-on-wednesday-5… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Axel Beckert beckert(a)phys.ethz.ch

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[ISG News] New print server
by Christian Herzog 01 Apr '11

01 Apr '11

ISG News has posted a new item, 'New print server' We know printing is not always fun, and we hear your complaints. During the past few months we have been busy setting up a new print server that should solve most of today's problems (hopefully). We will deploy the new system on Monday, April 4, at 07:30 The only change for you should be faster and more reliable printing. If you do experience any problems when printing, please let us know immediately so we can fix it. You may view the latest post at https://nic.phys.ethz.ch/news/2011/04/01/new-print-server/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] Give us your feedback
by Christian Herzog 08 Mar '11

08 Mar '11

ISG News has posted a new item, 'Give us your feedback' Time for our biennial customer satisfaction poll! We are service providers, and you are our customers. In order to be able to offer the best IT service possible, it is important for us to know what your needs and requirements are. We therefore invite you to take this opportunity to tell us what we're good at, but especially what we still have to improve to best meet your IT needs. You can use the paper ballots outside of HPT D 19, write an e-mail to herzog(a)phys.ethz.ch, or use the form below to submit your feedback, and you can participate either anonymously or provide your name if you want us to get back to you. We explicitly invite our D-PHYS students to tell us your opinion! Do we offer what you need in your daily student life? Please let us know. We also plan to organize a visitation of our HIT server room. So if you'd like to see where your files and e-mails spend their days, please let us know too. Thanks in advance for sharing your ISG experience with us. We'll pay heed to what you say! Name (if you want) give your feedback here You may view the latest post at https://nic.phys.ethz.ch/news/2011/03/08/give-us-your-feedback/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] new ISG staff member
by Christian Herzog 03 Mar '11

03 Mar '11

ISG News has posted a new item, 'new ISG staff member' It is our pleasure to welcome Dr. Claude Becker in our team. He will replace Kati Zehnder as our Mac specialist as Kati decided to continue her career in the ETH Informatikdienste. We would like to thank Kati for her commitment in the last 3.5 years and are looking forward to a productive and inspiring collaboration with Claude. You may view the latest post at https://nic.phys.ethz.ch/news/2011/03/03/new-isg-staff-member/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] Clarification of Usage Policies for our Terminal Servers plimpy and plompy
by Axel Beckert 22 Feb '11

22 Feb '11

ISG News has posted a new item, 'Clarification of Usage Policies for our Terminal Servers plimpy and plompy' Following recent incidents we would like to remind you as well as stress that our terminal servers plimpy.ethz.ch and plompy.ethz.ch must not be used for long running or resource demanding computation jobs. Please use our computation node plumpy.ethz.ch instead. Please see also our accordingly updated Computer Usage Policies and our updated wiki page about how to handle long running jobs. You may view the latest post at https://nic.phys.ethz.ch/news/2011/02/22/clarification-of-usage-policies-fo… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Axel Beckert beckert(a)phys.ethz.ch

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[ISG News] ISG fun facts
by Christian Herzog 25 Jan '11

25 Jan '11

ISG News has posted a new item, 'ISG fun facts' If you have ever wondered what keeps the friendly people of ISG busy all day long, your wait is now over. In the upper right corner on our website you can now find a little box with some interesting numbers about the computing resources at D-PHYS. They are updated every night and right now look like this: 141 managed Linux workstations 102 managed Windows workstations 27 managed Mac workstations 65 thin clients 141 printers 62328 GB of used file space 82660 GB of used backup space 6946 GB of used laptop backup space 180 rejected mails per min 16 received mails per min 193 mailing lists 4716 LDAP accounts 134 group drives 88 virtual web hosts Please let us know if you would like to see any other interesting number included that we didn't think of. Thanks! You may view the latest post at https://nic.phys.ethz.ch/news/2011/01/25/isg-fun-facts/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] New feature in our helpdesk system: ticket tracking
by Christian Herzog 19 Jan '11

19 Jan '11

ISG News has posted a new item, 'New feature in our helpdesk system: ticket tracking' We are happy to announce that our ticket system now allows you to track the status of your tickets at ISG D-PHYS. We will continue to refrain from sending out ticket confirmation emails, but you can now log in to https://rt.phys.ethz.ch/rt in order to check progress on your requests. If you are using your regular D-PHYS email address when emailing us, just type in your D-PHYS login to gain access. In case you opened your tickets from an external email account, use the Forgot Your Password feature on the login page to request a password for this email address. Please let us know if you encounter any problems when using this service. You may view the latest post at https://nic.phys.ethz.ch/news/2011/01/19/new-feature-in-our-helpdesk-system… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

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[ISG News] Computer support during christmas holidays
by Schmid Patrick 24 Dec '10

24 Dec '10

ISG News has posted a new item, 'Computer support during christmas holidays' The ETH Zurich will be officially closed between Friday, 24th of December 2010 and Sunday, 2nd of January 2011. During this time, we can only provide limited support. Please follow these rules to save us from superfluous work: Switch off printers Switch off your personal workstation and notebook except for the following: Do not switch off our managed Linux workstations. We will try to follow our e-mail, but you may also have luck and meet some of us in our IRC channel. You may view the latest post at https://nic.phys.ethz.ch/news/2010/12/24/computer-support-during-christmas-… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Schmid Patrick schmid(a)phys.ethz.ch

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[ISG News] New SSL and HTTPS certificates for many ISG D-PHYS services
by Axel Beckert 30 Sep '10

30 Sep '10

ISG News has posted a new item, 'New SSL and HTTPS certificates for many ISG D-PHYS services' In the past all HTTPS secured web sites hosted or provided by us used certificates issued by ourselves. This caused unsettling warnings in most browsers as the user had to manually add the root certificate of our certification authority (CA) to his web browser. To allow SSL certificates other than those signed by ourselves, namely certificates automatically accepted by all browsers, but also community-backed CACert certificates issued by ETH ID, we will change the configuration of our web server zwoelfi this evening. This may cause some short interruptions to some of the hosted sites, but should not be of longer duration. Some of these web sites will get already new SSL certificates issued by QuoVadis (accepted by nearly all browsers by default) this evening. Other sites hosted on our web server zwoelfi will get CACert certificates in the near future, too. Most web browsers on our managed workstations already include the CACert root certificates. When deploying CACert certificates on our web server, all browsers on our managed workstations should accept these certificates. If not, please inform us. In the case that you want to import the CACert root certificate into a browser on your own machine or we forgot to import it globally in a browser on our managed workstations, you can find a detailed article about how to import the CACert root certificates into your web browser in the CACert Wiki. You may view the latest post at https://nic.phys.ethz.ch/news/2010/09/30/new-ssl-and-https-certificates-for… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Axel Beckert beckert(a)phys.ethz.ch

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