ISG News has posted a new item, 'Give us your feedback'
Time for our biennial customer satisfaction poll!
We are service providers, and you are our customers. In order to be able to
offer the best IT service possible, it is important for us to know what your
needs and requirements are.
We therefore invite you to take this opportunity to tell us what we're good at,
but especially what we still have to improve to best meet your IT needs. You can
use the paper ballots outside of HPT D 19, write an e-mail to
herzog(a)phys.ethz.ch, or use the form below to submit your feedback, and you can
participate either anonymously or provide your name if you want us to get back
to you.
We explicitly invite our D-PHYS students to tell us your opinion! Do we offer
what you need in your daily student life? Please let us know.
We also plan to organize a visitation of our HIT server room. So if you'd like
to see where your files and e-mails spend their days, please let us know too.
Thanks in advance for sharing your ISG experience with us. We'll pay heed to
what you say!
Name (if you want)
give your feedback here
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/03/08/give-us-your-feedback/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'new ISG staff member'
It is our pleasure to welcome Dr. Claude Becker in our team. He will replace
Kati Zehnder as our Mac specialist as Kati decided to continue her career in the
ETH Informatikdienste. We would like to thank Kati for her commitment in the
last 3.5 years and are looking forward to a productive and
inspiring collaboration with Claude.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/03/03/new-isg-staff-member/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Clarification of Usage Policies for our
Terminal Servers plimpy and plompy'
Following recent incidents we would like to remind you as well as stress that
our terminal servers plimpy.ethz.ch and plompy.ethz.ch must not be used for long
running or resource demanding computation jobs. Please use our computation node
plumpy.ethz.ch instead.
Please see also our accordingly updated Computer Usage Policies and our updated
wiki page about how to handle long running jobs.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/02/22/clarification-of-usage-policies-fo…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch
ISG News has posted a new item, 'ISG fun facts'
If you have ever wondered what keeps the friendly people of ISG busy all day
long, your wait is now over. In the upper right corner on our website you can
now find a little box with some interesting numbers about the computing
resources at D-PHYS. They are updated every night and right now look like this:
141 managed Linux workstations
102 managed Windows workstations
27 managed Mac workstations
65 thin clients
141 printers
62328 GB of used file space
82660 GB of used backup space
6946 GB of used laptop backup space
180 rejected mails per min
16 received mails per min
193 mailing lists
4716 LDAP accounts
134 group drives
88 virtual web hosts
Please let us know if you would like to see any other interesting number
included that we didn't think of. Thanks!
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/01/25/isg-fun-facts/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'New feature in our helpdesk system: ticket
tracking'
We are happy to announce that our ticket system now allows you to track the
status of your tickets at ISG D-PHYS.
We will continue to refrain from sending out ticket confirmation emails, but
you can now log in to https://rt.phys.ethz.ch/rt in order to check progress on
your requests.
If you are using your regular D-PHYS email address when emailing us, just type
in your D-PHYS login to gain access. In case you opened your tickets from an
external email account, use the Forgot Your Password feature on the login page
to request a password for this email address.
Please let us know if you encounter any problems when using this service.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/01/19/new-feature-in-our-helpdesk-system…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Computer support during christmas holidays'
The ETH Zurich will be officially closed between Friday, 24th of December 2010
and Sunday, 2nd of January 2011. During this time, we can only provide limited
support. Please follow these rules to save us from superfluous work:
Switch off printers
Switch off your personal workstation and notebook except for the following:
Do not switch off our managed Linux workstations.
We will try to follow our e-mail, but you may also have luck and meet some of
us in our IRC channel.
You may view the latest post at
https://nic.phys.ethz.ch/news/2010/12/24/computer-support-during-christmas-…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Schmid Patrick
schmid(a)phys.ethz.ch
ISG News has posted a new item, 'New SSL and HTTPS certificates for many ISG
D-PHYS services'
In the past all HTTPS secured web sites hosted or provided by us used
certificates issued by ourselves. This caused unsettling warnings in most
browsers as the user had to manually add the root certificate of our
certification authority (CA) to his web browser.
To allow SSL certificates other than those signed by ourselves, namely
certificates automatically accepted by all browsers, but also community-backed
CACert certificates issued by ETH ID, we will change the configuration of our
web server zwoelfi this evening. This may cause some short interruptions to some
of the hosted sites, but should not be of longer duration.
Some of these web sites will get already new SSL certificates issued by
QuoVadis (accepted by nearly all browsers by default) this evening.
Other sites hosted on our web server zwoelfi will get CACert certificates in
the near future, too. Most web browsers on our managed workstations already
include the CACert root certificates. When deploying CACert certificates on our
web server, all browsers on our managed workstations should accept these
certificates. If not, please inform us.
In the case that you want to import the CACert root certificate into a browser
on your own machine or we forgot to import it globally in a browser on our
managed workstations, you can find a detailed article about how to import the
CACert root certificates into your web browser in the CACert Wiki.
You may view the latest post at
https://nic.phys.ethz.ch/news/2010/09/30/new-ssl-and-https-certificates-for…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch
ISG News has posted a new item, 'Plumpy down due hardware failure'
Please use fatboy.ethz.ch instead until the 17th October 2010 max. The machine
has 128 GB of memory and 4 Quadcores (AMD Opteron). You can also use /scratch
but please move your data away until 17th October 2010. Please note that you may
not use fatboy after this date.
You may view the latest post at
https://nic.phys.ethz.ch/news/2010/09/30/plumpy-down-due-hardware-failure/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
sengun
sengun(a)phys.ethz.ch
ISG News has posted a new item, 'Emergency reboot of Ubuntu workstations'
On Friday, September 17, at 22:00, we will have to extraordinarily reboot our
64-bit Ubuntu workstations in order to deal with a nasty security issue. We're
sorry for the short notice but we've been unpleasantly surprised by this just as
much as you have. If you're reading this in time, please save all your data and
log out if you can. Please note that also the terminal servers plimpy, plompy,
plempy and plumpy (yes I know..) are affected. Thank you.
You may view the latest post at
https://nic.phys.ethz.ch/news/2010/09/17/emergency-reboot-of-ubuntu-worksta…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'D-PHYS Groupware'
Today we are pleased to announce the D-PHYS eGroupware collaborative calendar
solution http://groupware.phys.ethz.ch. We have put a lot of effort into the
task of finding a groupware package that works with as many different clients as
possible and offers the widest range of features. So if a synchronized calendar
service could be interesting for you, give it a shot. Please also consult our
readme detailing the different sync solutions.
If you're still using our much older https://webcal.phys.ethz.ch/, please move
on to eGroupware as soon as possible. This service will eventually be
discontinued.
You may view the latest post at
https://nic.phys.ethz.ch/news/2010/08/31/d-phys-groupware/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch