ISG-news

isg-news@lists.phys.ethz.ch

January 2014

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[ISG News] Some incoming mails lost between Jan 9, 6pm and Jan 13, 11am [rt.phys.ethz.ch #130013]
by Axel Beckert 14 Jan '14

14 Jan '14

ISG News has posted a new item, 'Some incoming mails lost between Jan 9, 6pm and Jan 13, 11am' On Monday morning we found out that large incoming mails (1 MBytes or larger) were dropped without leaving any error messages in our log files. These mails were lost between Thursday (Jan 9) evening 18:27 and Monday (Jan 13) morning 11:06. Some indicators (i.e. spam filter rules for this case) lead us to estimate the number of about 560 broken local deliveries to about 300 unique recipients. If you expected e-mails with attachments close to 1 MB or larger within this time frame there is a high likelihood that they got lost. The only information we still have about these mails are sender, recipient and arrival date and time. If you were one of these recipients, please contact the sender to send it again. You can check at https://nic.phys.ethz.ch/mailstatus/ if mails you should have received were lost. You'll have to log in with your D-PHYS account and will see sender (or mailing list) of and time when the lost mail arrived. Additionally we'll inform all affected recipients individually, too. The problem occured after one of the software updates on Thursday which brought stricter code checking, and is solved since Monday morning 11:06. The issue was caused by a long standing and subtle programming error in the check which prevents bigger mails from being inspected closely by the main spam filter for performance reasons. It was only triggered upon local mail delivery, so mails sent from D-PHYS to outside D-PHYS were not affected. E-mails to D-PHYS mailing lists (or other mailing lists) with archive should be available in the according mailing list archives. We're truly sorry for any inconvenience this may have caused and have already taken measures so that similar issues won't result in mail loss from now on. You may view the latest post at https://nic.phys.ethz.ch/news/2014/01/14/some-incoming-mails-lost-between-j… You received this e-mail because you asked to be notified when new updates are posted. In case of questions please contact us at either isg(a)phys.ethz.ch or ETH phone 32668. Kind regards, Axel Beckert -- Axel Beckert <beckert(a)phys.ethz.ch> support: +41 44 633 26 68 IT Services Group, HPT H 6 voice: +41 44 633 41 89 Departement of Physics, ETH Zurich CH-8093 Zurich, Switzerland http://nic.phys.ethz.ch/

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[ISG News] Maintenance Downtime of D-PHYS Mail Server on 9-Jan-2014
by Axel Beckert 06 Jan '14

06 Jan '14

ISG News has posted a new item, 'Maintenance Downtime of D-PHYS Mail Server on 9-Jan-2014' On Thursday, the 9th of January 2014, starting in the late afternoon, we will run multiple software updates on the D-PHYS mail server. We do expect multiple downtimes throughout the evening, partially of single mail services, partially of the whole mail server. This will likely also delay the delivery of incoming mails up to several hours. You may view the latest post at https://nic.phys.ethz.ch/news/2014/01/06/maintenance-downtime-of-d-phys-mai… You received this e-mail because you asked to be notified when new updates are posted. Best regards, Axel Beckert beckert(a)phys.ethz.ch

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