ISG News has posted a new item, 'New SSL certificates for some ISG D-PHYS
managed services'
We just deployed new SSL certificates for some of our services. Sending e-mails
via our mail server no longer requires the import of our root CA certificate
beforehand, but may require a restart of your e-mail client. Internal websites
(like account management and password changing) or websites which are hosted by
us and don't end in .ethz.ch got new certificates signed by our new root CA
certificate. To avoid annoying and irritating warnings, we recommend you import
our root CA certificate into your web browser.
The new root certificate will be installed in the web browsers on our managed
workstations within the next days, too.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/04/13/new-ssl-certificates-for-some-isg-…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch
ISG News has posted a new item, 'Status of printing, one week later'
Now that the dust has settled a bit, we would like to give a status update
after the print server migration. Somewhat contrary to popular belief, the
overall situation with printing has improved quite a lot. Most combinations of
operating systems, client programs, file formats and printers work very well,
with two notable exceptions:
Macs: printing PDFs from non-Adobe programs on Xerox Phaser printers (and only
those) fails. We're working on a solution. Either use Adobe Reader/Acrobat or
print on any other printer
Macs: the LPD way of printing (readme) currently does not work. Again, we're
working on it. Use CUPS in the meantime.
As a reminder, please let us know immediately if apart from the
above-mentioned cases you still experience printing issues.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/04/12/status-of-printing-one-week-later/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Printing - again / still / whatever'
The new print server solved many of the problems that were troubling you (and
us) in the past. Unfortunately, it seems it also introduced a couple of new
ones. In order for us to be able to address them, it is very important that we
know about them in the first place. We hadn't seen those issues in our
months-long tests, otherwise we wouldn't have deployed the new server. So,
pretty please with sugar on top, call us immediately if your print job does not
come out as expected. A problem description like "it hasn't been working for
weeks" does not help anyone. Please call us, we're working hard to find and
eliminate those issues. Thank you.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/04/08/printing-again-still-whatever/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'DHCP Server Upgrade on Wednesday 5pm'
On Wednesday, the 6th of April 2011, starting around 5pm we will upgrade the
operating system on the two D-PHYS DHCP servers. This should not cause any
interruptions for computers which are already online, but computers which
connect to our network between 5pm and 6pm may not get an IP address assigned
immediately. As these computers mostly will be mobile devices, we suggest to
switch to the wireless network instead for that evening.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/04/05/dhcp-server-upgrade-on-wednesday-5…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch
ISG News has posted a new item, 'New print server'
We know printing is not always fun, and we hear your complaints. During the
past few months we have been busy setting up a new print server that should
solve most of today's problems (hopefully). We will deploy the new system on
Monday, April 4, at 07:30
The only change for you should be faster and more reliable printing. If you do
experience any problems when printing, please let us know immediately so we can
fix it.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/04/01/new-print-server/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Give us your feedback'
Time for our biennial customer satisfaction poll!
We are service providers, and you are our customers. In order to be able to
offer the best IT service possible, it is important for us to know what your
needs and requirements are.
We therefore invite you to take this opportunity to tell us what we're good at,
but especially what we still have to improve to best meet your IT needs. You can
use the paper ballots outside of HPT D 19, write an e-mail to
herzog(a)phys.ethz.ch, or use the form below to submit your feedback, and you can
participate either anonymously or provide your name if you want us to get back
to you.
We explicitly invite our D-PHYS students to tell us your opinion! Do we offer
what you need in your daily student life? Please let us know.
We also plan to organize a visitation of our HIT server room. So if you'd like
to see where your files and e-mails spend their days, please let us know too.
Thanks in advance for sharing your ISG experience with us. We'll pay heed to
what you say!
Name (if you want)
give your feedback here
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/03/08/give-us-your-feedback/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'new ISG staff member'
It is our pleasure to welcome Dr. Claude Becker in our team. He will replace
Kati Zehnder as our Mac specialist as Kati decided to continue her career in the
ETH Informatikdienste. We would like to thank Kati for her commitment in the
last 3.5 years and are looking forward to a productive and
inspiring collaboration with Claude.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/03/03/new-isg-staff-member/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Clarification of Usage Policies for our
Terminal Servers plimpy and plompy'
Following recent incidents we would like to remind you as well as stress that
our terminal servers plimpy.ethz.ch and plompy.ethz.ch must not be used for long
running or resource demanding computation jobs. Please use our computation node
plumpy.ethz.ch instead.
Please see also our accordingly updated Computer Usage Policies and our updated
wiki page about how to handle long running jobs.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/02/22/clarification-of-usage-policies-fo…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch
ISG News has posted a new item, 'ISG fun facts'
If you have ever wondered what keeps the friendly people of ISG busy all day
long, your wait is now over. In the upper right corner on our website you can
now find a little box with some interesting numbers about the computing
resources at D-PHYS. They are updated every night and right now look like this:
141 managed Linux workstations
102 managed Windows workstations
27 managed Mac workstations
65 thin clients
141 printers
62328 GB of used file space
82660 GB of used backup space
6946 GB of used laptop backup space
180 rejected mails per min
16 received mails per min
193 mailing lists
4716 LDAP accounts
134 group drives
88 virtual web hosts
Please let us know if you would like to see any other interesting number
included that we didn't think of. Thanks!
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/01/25/isg-fun-facts/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'New feature in our helpdesk system: ticket
tracking'
We are happy to announce that our ticket system now allows you to track the
status of your tickets at ISG D-PHYS.
We will continue to refrain from sending out ticket confirmation emails, but
you can now log in to https://rt.phys.ethz.ch/rt in order to check progress on
your requests.
If you are using your regular D-PHYS email address when emailing us, just type
in your D-PHYS login to gain access. In case you opened your tickets from an
external email account, use the Forgot Your Password feature on the login page
to request a password for this email address.
Please let us know if you encounter any problems when using this service.
You may view the latest post at
https://nic.phys.ethz.ch/news/2011/01/19/new-feature-in-our-helpdesk-system…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch