December 2015 - ISG-news - lists.phys.ethz.ch

[ISG News] 2015 in review
by Christian Herzog 17 Dec '15

17 Dec '15

ISG News has posted a new item, '2015 in review' This post is meant to give you a short overview of what has been accomplished in D-PHYS IT by ISG this year. We’ve been hard at work to further improve and extend our services for you, our customers. Some highlights of 2015: new team members: both Christian Ringger and Christian Schneider joined ISG this year and have already made significant contributions to our setup. new D-PHYS website: the department website moved from the self-hosted Zope system into the ETH-wide AEM/CQ5 content management system. While the hard work of migrating all the content was done by Andreas Trabesinger, we had to sort out a lot of technical details to ensure a smooth transition and to keep D-PHYS's various web services operational. Printing: the majority of the department's printers have been migrated to the new pia printing system. We are now waiting for Informatikdienste to support student printing in order to complete the project. Storage: in 2015 the disk space occupied by data and backup grew from 685 TiB to 929 TiB, further increasing the yearly growth rate. We are also preparing to keep an off-site disaster recovery copy of D-PHYS data on tape. Outages: apart from a hardware failure of our mail server on December 2nd and a short interruption on July 2nd our system have been very stable this year. System upgrades: 2015 brought OS upgrades for almost every system: Debian Jessie on many servers, OS X 10.11 for the Macs, Ubuntu 14.04 on the Linux workstations and the first pilot installations of our new Windows 10 setup. Core services: a lot of infrastructure work has happened in the background to ensure smooth operation and seamless growth of our services in the future. Examples are: more IPv6 work, 802.1x / NAC in our network, a new network zone in the server rooms, an upgrade of our iPXE boot screen and enhanced monitoring. IT security: we participate in and support the ETH-wide IT security initiative. Happy Holidays and see you in 2016! You may view the latest post at https://nic.phys.ethz.ch/news/2015/12/17/2015-in-review/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

1 0

[ISG News] Results of IT services survey
by Christian Herzog 14 Dec '15

14 Dec '15

ISG News has posted a new item, 'Results of IT services survey' Thank you to all of you who participated in our IT services survey in late October. More than one third of you completed the questionnaire and the feedback has been extremely positive. The Department Head and ISG have evaluated the results and would like to say thanks to everybody involved. We have received many helpful comments that deserve an answer. Since the survey was anonymous, we have no way of getting back to each responder individually, so we compiled the questions, answers and comments on a nifty website that we invite you to visit: https://nic.phys.ethz.ch/it-survey/ You can browse the results, read the comments and click on the little speech bubbles to read our answers. There are a couple of topics that are sufficiently common and generic that we would like to address them here: * WiFi: yes we know it's not great, but we cannot immediately fix it as it is a service of Informatikdienste. We are working together with our colleagues of ID to resolve the problems and improve WiFi service on the campus. * many of the wishes and problems raised in your comments actually have already been solved by us. Also, * there seems to be a positive correlation between how often people contact us and their satisfaction with out services. So: Please talk to us! We can only help you if you tell us about your problem, and we hate unsolved problems. So we're going to try hard to fix them. Thanks for you attention and we're looking forward to serving you in the future. You may view the latest post at https://nic.phys.ethz.ch/news/2015/12/14/results-of-it-services-survey/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke(a)phys.ethz.ch

1 0

[ISG News] Emergency Downtime of Mail Server
by Axel Beckert 02 Dec '15

02 Dec '15

ISG News has posted a new item, 'Emergency Downtime of Mail Server' We had to shut down the mail server on short notice for replacing faulty hardware. Mail service should be back in the evening. You may view the latest post at https://nic.phys.ethz.ch/news/2015/12/02/emergency-downtime-of-mail-server/ You received this e-mail because you asked to be notified when new updates are posted. Best regards, Axel Beckert beckert(a)phys.ethz.ch

1 0