ISG News has posted a new item, 'New feature in our helpdesk system: ticket tracking'
We are happy to announce that our ticket system now allows you to track the status of your tickets at ISG D-PHYS.
We will continue to refrain from sending out ticket confirmation emails, but you can now log in to https://rt.phys.ethz.ch/rt in order to check progress on your requests.
If you are using your regular D-PHYS email address when emailing us, just type in your D-PHYS login to gain access. In case you opened your tickets from an external email account, use the Forgot Your Password feature on the login page to request a password for this email address.
Please let us know if you encounter any problems when using this service.
You may view the latest post at https://nic.phys.ethz.ch/news/2011/01/19/new-feature-in-our-helpdesk-system-...
You received this e-mail because you asked to be notified when new updates are posted. Best regards, Christian Herzog daduke@phys.ethz.ch