ISG News has posted a new item, '2015 in review'
This post is meant to give you a short overview of what has been accomplished in
D-PHYS IT by ISG this year. We’ve been hard at work to further improve and
extend our services for you, our customers. Some highlights of 2015:
new team members: both Christian Ringger and Christian Schneider joined ISG
this year and have already made significant contributions to our setup.
new D-PHYS website: the department website moved from the self-hosted Zope
system into the ETH-wide AEM/CQ5 content management system. While the hard work
of migrating all the content was done by Andreas Trabesinger, we had to sort out
a lot of technical details to ensure a smooth transition and to keep D-PHYS's
various web services operational.
Printing: the majority of the department's printers have been migrated to the
new pia printing system. We are now waiting for Informatikdienste to support
student printing in order to complete the project.
Storage: in 2015 the disk space occupied by data and backup grew from 685 TiB
to 929 TiB, further increasing the yearly growth rate. We are also preparing to
keep an off-site disaster recovery copy of D-PHYS data on tape.
Outages: apart from a hardware failure of our mail server on December 2nd and a
short interruption on July 2nd our system have been very stable this year.
System upgrades: 2015 brought OS upgrades for almost every system: Debian Jessie
on many servers, OS X 10.11 for the Macs, Ubuntu 14.04 on the Linux workstations
and the first pilot installations of our new Windows 10 setup.
Core services: a lot of infrastructure work has happened in the background to
ensure smooth operation and seamless growth of our services in the future.
Examples are: more IPv6 work, 802.1x / NAC in our network, a new network zone in
the server rooms, an upgrade of our iPXE boot screen and enhanced monitoring.
IT security: we participate in and support the ETH-wide IT security initiative.
Happy Holidays and see you in 2016!
You may view the latest post at
https://nic.phys.ethz.ch/news/2015/12/17/2015-in-review/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Results of IT services survey'
Thank you to all of you who participated in our IT services survey in late
October. More than one third of you completed the questionnaire and the feedback
has been extremely positive. The Department Head and ISG have evaluated the
results and would like to say thanks to everybody involved.
We have received many helpful comments that deserve an answer. Since the survey
was anonymous, we have no way of getting back to each responder individually, so
we compiled the questions, answers and comments on a nifty website that we
invite you to visit:
https://nic.phys.ethz.ch/it-survey/
You can browse the results, read the comments and click on the little speech
bubbles to read our answers. There are a couple of topics that are sufficiently
common and generic that we would like to address them here:
* WiFi: yes we know it's not great, but we cannot immediately fix it as it is a
service of Informatikdienste. We are working together with our colleagues of ID
to resolve the problems and improve WiFi service on the campus.
* many of the wishes and problems raised in your comments actually have already
been solved by us. Also,
* there seems to be a positive correlation between how often people contact us
and their satisfaction with out services. So:
Please talk to us! We can only help you if you tell us about your problem, and
we hate unsolved problems. So we're going to try hard to fix them.
Thanks for you attention and we're looking forward to serving you in the
future.
You may view the latest post at
https://nic.phys.ethz.ch/news/2015/12/14/results-of-it-services-survey/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Christian Herzog
daduke(a)phys.ethz.ch
ISG News has posted a new item, 'Emergency Downtime of Mail Server'
We had to shut down the mail server on short notice for replacing faulty
hardware. Mail service should be back in the evening.
You may view the latest post at
https://nic.phys.ethz.ch/news/2015/12/02/emergency-downtime-of-mail-server/
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch