ISG News has posted a new item, 'Some incoming mails lost between
Jan 9, 6pm and Jan 13, 11am'
On Monday morning we found out that large incoming mails (1 MBytes or
larger) were dropped without leaving any error messages in our log
files. These mails were lost between Thursday (Jan 9) evening 18:27
and Monday (Jan 13) morning 11:06. Some indicators (i.e. spam filter
rules for this case) lead us to estimate the number of about 560
broken local deliveries to about 300 unique recipients.
If you expected e-mails with attachments close to 1 MB or larger
within this time frame there is a high likelihood that they got
lost. The only information we still have about these mails are sender,
recipient and arrival date and time. If you were one of these
recipients, please contact the sender to send it again.
You can check at https://nic.phys.ethz.ch/mailstatus/ if mails you
should have received were lost. You'll have to log in with your D-PHYS
account and will see sender (or mailing list) of and time when the
lost mail arrived. Additionally we'll inform all affected recipients
individually, too.
The problem occured after one of the software updates on Thursday
which brought stricter code checking, and is solved since Monday
morning 11:06.
The issue was caused by a long standing and subtle programming error
in the check which prevents bigger mails from being inspected closely
by the main spam filter for performance reasons. It was only triggered
upon local mail delivery, so mails sent from D-PHYS to outside D-PHYS
were not affected. E-mails to D-PHYS mailing lists (or other mailing
lists) with archive should be available in the according mailing list
archives.
We're truly sorry for any inconvenience this may have caused and have
already taken measures so that similar issues won't result in mail
loss from now on.
You may view the latest post at
https://nic.phys.ethz.ch/news/2014/01/14/some-incoming-mails-lost-between-j…
You received this e-mail because you asked to be notified when new
updates are posted.
In case of questions please contact us at either isg(a)phys.ethz.ch or
ETH phone 32668.
Kind regards, Axel Beckert
--
Axel Beckert <beckert(a)phys.ethz.ch> support: +41 44 633 26 68
IT Services Group, HPT H 6 voice: +41 44 633 41 89
Departement of Physics, ETH Zurich
CH-8093 Zurich, Switzerland http://nic.phys.ethz.ch/
ISG News has posted a new item, 'Maintenance Downtime of D-PHYS Mail Server on
9-Jan-2014'
On Thursday, the 9th of January 2014, starting in the late afternoon, we will
run multiple software updates on the D-PHYS mail server. We do expect multiple
downtimes throughout the evening, partially of single mail services, partially
of the whole mail server.
This will likely also delay the delivery of incoming mails up to several hours.
You may view the latest post at
https://nic.phys.ethz.ch/news/2014/01/06/maintenance-downtime-of-d-phys-mai…
You received this e-mail because you asked to be notified when new updates are
posted.
Best regards,
Axel Beckert
beckert(a)phys.ethz.ch